Refund policy

VisionFlowFashion - Return and Refund Policy

Effective Date: September 12, 2026

At VisionFlowFashion, we care about your satisfaction. Because all of our items are custom-made and printed specifically for you upon order, please review our return and refund policy carefully before placing your order.

1. Custom Production and Return Exemption

Since every item on our website is printed and produced on-demand specifically for your order, all sales are generally final.
Under standard e-commerce regulations for made-to-order and personalized goods, change of mind, buyer’s remorse, or incorrect size selection by the customer are not eligible for returns or exchanges. Please make sure to check our size charts carefully before completing your purchase.

2. When Can You Request a Return or Replacement?

We only accept returns or send replacements if there is an error on our end. You are eligible for a return or replacement if:

Defective or Damaged Items: The item arrives with a tear, sewing defect, or manufacturing flaw.
Incorrect Item: You receive a different design, color, or size than what you ordered (based on your order confirmation).

If you experience one of these issues, you must contact us within 14 days of receiving your package.

3. How the Return / Replacement Process Works

To report a defective or incorrect item, please email our support team with your order number and clear photos showing the issue.
Once your request is reviewed and approved, we will provide you with further instructions on how to proceed.
After the returned item is inspected and the error is verified, we will either ship a brand-new replacement free of charge or process a full refund to your original payment method.

4. Shipping Costs

Size Exchanges / Change of Mind: Since custom-made items cannot be returned or exchanged due to sizing errors made by the customer, return shipping costs for size exchanges are not accepted.
Defective / Incorrect Items: If the error is on our part (damaged, defective, or wrong item), VisionFlowFashion will cover all return and replacement shipping costs.

5. Refunds

Once your return for a defective/incorrect item is approved and processed, a full refund will be issued to your original payment method.
Depending on your bank or credit card provider, it typically takes 3 to 10 business days for the refund to reflect on your statement.